Troubleshooting Login Issues for Arbor Parent Portal and App

This guide provides troubleshooting tips to help you log into your school's Parent Portal or Parent App. It's recommended you try these steps before contacting your school for assistance.

Please note: Only parents with a guardian profile added to the school's site can use the Parent App, and school staff and teachers cannot access it.

1. Verify Your Login Information

• Make sure you are using your email address as your username.

2. Password Issues

Forgot your password?

• Click the Forgot your password? link on your login page to receive a password reset email.
• If the email does not arrive, contact your school to request one. They can manually send you a reset password email or set a new password that you can change after you log in.

Haven't received a login or password reset email?

• First, confirm with your school that the email address you are using is the one they have on file for your account. They can edit it if it is incorrect.
• If your email address is correct on their side but you still aren't receiving the email, ask your school to manually send you a reset email or set a new password for you.
• If your email address is used on more than one school site, you may not be able to get a reset password email for the most current site yourself. To prevent future issues, contact the old school to have them remove or change the email address from that account

Expired Login Link

• If you are trying to log in using a link from an email, be aware that the link will not work if it was sent more than 96 hours ago
• To fix this, you will need to have a new reset link sent to you.