My name is Hayley Doyle and I am the Family Support Worker here at St Mary’s Primary School. I have been working with families for the last 15 years across the West Midlands and I have three children myself so I can understand how difficult and challenging it can be.
I have been employed by the school to work as part of the staff team, however my role is quite different from other staff.
I’m here to provide support, advice and information to families. I can help you with any worries you may have in relation to your child’s education, behavior and wellbeing or just someone to talk to!
I’m available every day from 8am to 4.30pm except on Fridays.
I can help parents and carers with any issues that impact on daily family life, whether it’s for advice about housing, money, debt, budgeting, benefits, back to work support and training, or support with problems such as children’s behaviour and routines, relationship and domestic abuse problems, physical and mental health issues or any other matter that may be worrying you.
I can either meet with you at school or a home visit can be arranged.
At St Mary's we promote a Multi Agency approach where support can be delivered, professionals can meet and effective communication can be achieved.
All my support is confidential and impartial. I may not have all the answers, but hopefully I can help you work out how to find them!
You can contact me via school on 01562 824327 or just ask for me at reception.
WHP Home School Link Workers help parents and carers to get the right kind of help, when they need it – for their child, for themselves or for the family as a whole. The aim is to help make things better at school and/or at home so the child can make the most of each school day.
All children and families can struggle from time to time and being a parent isn’t always easy. We learn as we go and sometimes we need help – someone to listen and support us to find the best way forward. Even though there’s no shame in it, sometimes it can be the hardest thing in the world to ask for help, or to know how to get the right help, when you need it.
Families who use our service either approach us direct to ask for help (63%), or a request is made by the child’s primary school for us to offer support (37%). Please read our Parents and Carers Guide Aug 2016 which explains more about what we do…
Is it sometimes a struggle to get the kids up, dressed, fed and out of the door to school on time in the morning? Read our free Get up and Go leaflet for ideas…
Think U Know provides great practical information and help for parents around children and young people staying safe online.
The Worcestershire Wellbeing Hub is an information and signposting service for anyone over 16 experiencing low mood, anxiety or stress looking for local support and services.
Want to learn more about adoption and fostering, adult education, care leavers, childcare and early years, children with disabilities and much more? Perhaps you have concerns about a child who is at risk of significant harm? Visit the
Worcestershire Family Front Door for help and information. See also their ‘Information and Guidance Directory’ to see what services are available.
Women’s Aid run a 24hour domestic abuse helpline (0800 980 3331) and deliver the Freedom Programme and Recovery and Empowerment programmes locally.
Swanswell are a national alcohol and drug charity who believe in creating a society free from problem alcohol and drug use. They support people to ‘change and be happy’ and have an office in Kidderminster providing adult and young person drug and alcohol services.
Mental illness affects 1 in 4 people. The Rethink website has lots of useful information including links to further support, a section for family members as well as clear information around diagnosis and treatment.
You can talk about anything – you don’t have to be feeling suicidal to call the Samaritans. They offer a 24hr confidential helpline (116 123 – free from any phone) where you can talk about whatever is getting to you.
Family Lives is a national family support charity who provide help and support around all aspects of family life, including a helpline (0808 800 2222).
The School Health Nursing Service is run by Worcestershire Health and Care Trust and provides a range of services to help meet the needs of children, young people and their families.
Kemp Hospice in Kidderminster offer advice, support and counselling for anyone living in Wyre Forest and the surrounding area in relation to end of life care and bereavement. They also provide a dedicated specialist bereavement service for children and young people aged 5 – 18.
Autism West Midlands work across all age groups and abilities and provide activities, events and outreach support for families, an information helpline and lots more.
The Hansel and Gretel Support Group is a registered charity providing mutual support and friendship to disabled and special needs children and their families in the Wyre Forest area. They offer the opportunity for families to meet together and share ideas and experiences, build friendships and overcome isolation.
Home-Start Wyre Forest offers support, friendship and practical help to parents with young children in local communities, offering a unique service delivered by trained and supported local volunteers, who visit families at home to offer informal, friendly and confidential support.
Worcestershire Young Carers aims to support children and young people age 7 to 25 years who help to look after a parent, guardian or sibling within their home, who is ill or has a disability. This includes caring for people who have issues with drugs or alcohol or have a mental health difficulty.
The Point offers a one-stop shop providing free advice and guidance to people seeking jobs and careers advice, so they can access the right route for them. Job vacancies, apprenticeships and traineeships are also advertised at the Point and support is available on applying for jobs, writing CVs and developing interview skills. They also run workshops on Basic IT skills, Maths and English etc.
Citizen’s Advice Wyre Forest offer advice and practical information around benefits, housing, employment, debt management, the legal system, immigration, consumer rights and lots more.